Payment Methods

Flexible, secure, and convenient payment options at Libra Hotel Nha Trang

1. Introduction

At Libra Hotel Nha Trang, we offer a variety of payment methods to ensure convenience, flexibility, and security for our guests when booking rooms and using our services.

This policy outlines the accepted payment methods, procedures, and related conditions.

2. Accepted Payment Methods

2.1. Cash Payment

Guests may pay in cash directly at the hotel when:

  • Checking in
  • Using additional services

Applicable to both domestic and international guests (in accordance with local currency regulations).

2.2. Card Payment

We accept the following types of cards:

  • Credit Cards
  • Debit Cards

Common brands include Visa, MasterCard, and JCB (depending on the hotel’s payment system).

Note:

  • The cardholder must present the card and valid identification
  • Signature or PIN verification may be required

2.3. Bank Transfer

Guests can make payments via bank transfer using the following details:

  • Account Name: Công ty CP Libra Nha Trang
  • Account Number: 116607545555
  • Bank Name: Viettin Bank
  • Transfer Content: Guest Name + Booking Code

Note:

  • Payment is only confirmed once funds are received
  • Proof of transfer may be required

2.4. Online Payment

Guests booking through our website can pay online via:

  • Integrated payment gateways
  • E-wallets (if supported)

All transactions are secured with encryption technologies to ensure data protection.

2.5. Third-Party Payments

For bookings made through third-party platforms (OTAs or travel agencies), payment methods will follow the policies of those providers.

3. Payment Timing

Depending on the booking type and promotion:

  • Full payment at the time of booking (prepaid)
  • Partial payment as a deposit
  • Payment upon arrival at the hotel

Details will be clearly displayed during the booking process.

4. Deposit Policy

Deposits may be required in the following cases:

  • Peak seasons
  • Group or corporate bookings
  • Special promotions

The deposit amount will be deducted from the final bill.

5. Refund Policy

Refunds are processed based on:

  • The cancellation policy of the selected rate
  • Processing time of banks or payment providers

Estimated processing time:

  • Card payments: 7–14 business days
  • Bank transfers: 3–7 business days

6. Payment Security

We are committed to:

  • Not storing sensitive card information
  • Using encrypted payment systems
  • Complying with payment security standards

All transactions are monitored to minimize fraud and risk.

7. Payment Issues

In case of payment issues such as:

  • Failed transactions
  • Charges deducted but not confirmed
  • Incorrect transfer details

Please contact us immediately for assistance.

8. Changes and Updates

Libra Hotel Nha Trang reserves the right to:

  • Modify accepted payment methods
  • Update this policy when necessary
  • Refuse invalid or suspicious transactions

All updates will be published on our website.

9. Contact Information

For payment-related inquiries, please contact:

Libra Hotel Nha Trang
Email: [email protected]
Hotline: +84 (0) 824 417 388
Address: 14 Hung Vuong Street, Nha Trang Ward, Khánh Hòa Province, Vietnam

10. Our Commitment

We strive to provide a payment system that is:

  • Fast
  • Secure
  • Transparent
  • Convenient for all guests

 

Libra Hotel Nha Trang offers a flexible and reliable payment system designed to meet the needs of both domestic and international travelers. From cash payments and credit cards to bank transfers and online payment gateways, guests can easily choose the most suitable option. Our online booking system is integrated with secure payment technologies, ensuring that all transactions are encrypted and protected. This allows guests to confidently make reservations and payments without concerns about data security.

In addition, our payment policies are clearly defined, covering payment timing, deposit requirements, and refund procedures. This transparency helps guests plan their travel expenses more effectively. We continuously improve our payment infrastructure to enhance convenience while maintaining high standards of security and compliance with applicable regulations.

With a commitment to professionalism and trust, Libra Hotel Nha Trang ensures a smooth, safe, and efficient payment experience for every guest.

Last updated: May 06, 2026