Privacy Policy

1. Introduction

At Libra Hotel Nha Trang, we recognize that privacy and the protection of personal information are essential to building trust and delivering an exceptional service experience. This Privacy Policy is designed to help you understand how we collect, use, store, and safeguard your personal data when you access our website or use our services.

By using our website, you agree to the terms outlined in this policy. If you do not agree with any part of this policy, please discontinue use of the website or contact us for further assistance.

2. Scope of Application

This Privacy Policy applies to:

• All visitors to the Libra Hotel Nha Trang website
• Customers making online reservations
• Individuals subscribing to updates and promotions
• Partners and individuals interacting with our systems

This policy does not apply to third-party websites linked from our site.

3. Information We Collect

We may collect the following types of information:

3.1. Personal Information

• Full name
• Phone number
• Email address
• Residential address
• Nationality
• Payment information (for online bookings)

3.2. Non-Personal Information

• IP address
• Browser type
• Device information
• Website usage behavior

3.3. Information from Third Parties

We may receive information from booking platforms, travel partners, or social media platforms when you interact with us through those channels.

4. Purpose of Data Usage

The collected information is used to:

• Process reservations and provide services
• Verify customer information
• Send booking and payment confirmations
• Improve service quality
• Personalize user experience
• Send promotions and special offers (with your consent)
• Ensure security and prevent fraud

5. Cookies and Tracking Technologies

Our website uses cookies to:

• Remember login information
• Optimize user experience
• Analyze website traffic and behavior

You can adjust your browser settings to refuse cookies; however, some features may not function properly.

6. Information Sharing

We do not sell, trade, or share your personal information with third parties, except in the following cases:

• With your consent
• As required by law or legal authorities
• With service providers (e.g., payment processors, booking systems) to complete transactions
• To protect the legitimate rights of Libra Hotel Nha Trang

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Data encryption
• Firewall systems
• Internal access control
• Secure data storage

However, no method of transmission over the Internet is completely secure. Therefore, we cannot guarantee absolute data security in all situations.

8. Data Retention

Personal information will be retained:

• As long as necessary to provide services
• In accordance with applicable legal requirements
• Until the customer requests deletion

9. Customer Rights

You have the right to:

• Access your personal data
• Request corrections or updates
• Request deletion of your data
• Opt out of marketing communications
• File complaints regarding data processing

To exercise these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those third-party sites.

11. Children’s Privacy

We do not knowingly collect personal information from children under the age of 16. If such data is identified, it will be promptly deleted.

12. Policy Updates

This Privacy Policy may be updated periodically to comply with legal requirements and business operations. Any changes will be published on our website.

13. Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact:

Libra Hotel Nha Trang
Email: [email protected]
Hotline: +84 (0) 824 417 388
Address: 14 Hung Vuong Street, Nha Trang Ward, Khánh Hòa Province, Vietnam

14. Our Commitment

Libra Hotel Nha Trang is committed to:

• Protecting customer privacy
• Ensuring transparency in data usage
• Continuously improving security systems
• Complying with Vietnamese legal regulations

We believe that transparency and responsibility in data protection will provide customers with a safe and professional experience.

15. Extended SEO Content

Our Privacy Policy is developed in alignment with international data protection standards and complies with applicable Vietnamese regulations. When customers access our website, make online reservations, or use related services, all information is handled transparently and securely.

We utilize advanced security technologies to prevent unauthorized access, data loss, or breaches. Our servers are protected by multiple layers of security, ensuring that customer data is stored safely at all times.

Furthermore, Libra Hotel Nha Trang enforces strict internal control policies, allowing only authorized personnel to access data when necessary. This minimizes risk and enhances overall security.

We understand that in the digital era, privacy is a top concern for customers. Therefore, all data collection and processing activities are conducted with clear purposes, limited scope, and customer consent.

Customers are also empowered to control their personal data through rights such as access, correction, or deletion. This reflects our commitment to transparency and respect for users.

Libra Hotel Nha Trang is not only an ideal destination for accommodation but also a place where customers can feel confident about their data privacy. We believe that customer trust is the foundation for sustainable growth.

Last updated: May 06, 2026