Terms & Conditions

1. Introduction

Welcome to Libra Hotel Nha Trang. These General Terms & Conditions govern your access to and use of our website, as well as the services provided by the hotel. By accessing our website or making a reservation, you agree to comply with and be bound by these terms.

If you do not agree with any part of these Terms & Conditions, please refrain from using our website or services.

2. Definitions

• “Hotel” refers to Libra Hotel Nha Trang
• “Customer” / “Guest” refers to any individual or organization using our services
• “Website” refers to the official website of Libra Hotel Nha Trang
• “Services” include accommodation, dining, and other facilities offered by the hotel

3. Scope of Application

These Terms & Conditions apply to:

• Website browsing and usage
• Online reservations
• Direct bookings via phone, email, or partners
• All services provided at Libra Hotel Nha Trang

4. Use of Website

By using our website, you agree:

• To provide accurate and complete information
• Not to use the website for unlawful purposes
• Not to interfere with the operation or security of the website
• Not to copy, distribute, or exploit website content without permission

We reserve the right to suspend or terminate access if any misuse is detected.

5. Reservations and Bookings

5.1. Booking Confirmation

All reservations are subject to availability. A booking is only confirmed once you receive a confirmation email or official notice from us.

5.2. Required Information

Customers must provide accurate personal and payment details when making a reservation.

5.3. Special Requests

Special requests (e.g., room preferences, early check-in) are subject to availability and are not guaranteed.

6. Pricing and Payment

• All prices are quoted in Vietnamese Dong (VND) unless otherwise stated
• Prices may vary depending on season, availability, and promotions
• Full or partial payment may be required at the time of booking
• We accept multiple payment methods, including credit cards and bank transfers

The hotel reserves the right to adjust prices or correct errors at any time.

7. Cancellation and Modification Policy

Cancellation and modification policies may vary depending on the rate plan or promotion selected.

• Free cancellation may be available within a specified period
• Late cancellations or no-shows may incur charges
• Modifications are subject to availability

Customers are advised to review specific conditions at the time of booking.

8. Check-in and Check-out

• Check-in time: From 15:00
• Check-out time: Before 12:00

Early check-in or late check-out may incur additional charges and are subject to availability.

Guests must present valid identification upon check-in.

9. Guest Responsibilities

Guests agree to:

• Comply with hotel policies and regulations
• Respect other guests and staff
• Maintain the condition of hotel property
• Be responsible for any damage caused during their stay

The hotel reserves the right to refuse service to guests who violate policies or engage in inappropriate behavior.

10. Hotel Rights

Libra Hotel Nha Trang reserves the right to:

• Refuse or cancel reservations under certain circumstances
• Modify or discontinue services without prior notice
• Evict guests for misconduct or violation of policies
• Charge for damages or additional services used

11. Limitation of Liability

To the fullest extent permitted by law, Libra Hotel Nha Trang shall not be liable for:

• Loss or damage of personal belongings
• Interruptions due to force majeure events (natural disasters, pandemics, etc.)
• Technical issues beyond our control

Guests are encouraged to use in-room safes for valuables.

12. Privacy and Data Protection

Customer data is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described therein.

13. Intellectual Property

All website content, including text, images, logos, and design, is the property of Libra Hotel Nha Trang and is protected by intellectual property laws.

Unauthorized use is strictly prohibited.

14. Third-Party Services

Our website may include links or integrations with third-party services. We are not responsible for the content, policies, or performance of such services.

15. Force Majeure

The hotel shall not be held responsible for failure or delay in performing obligations due to events beyond reasonable control, including but not limited to natural disasters, government actions, or technical failures.

16. Amendments

These Terms & Conditions may be updated at any time without prior notice. Continued use of the website or services constitutes acceptance of the updated terms.

17. Governing Law

These Terms & Conditions are governed by the laws of Vietnam. Any disputes arising shall be resolved in accordance with Vietnamese legal regulations.

18. Contact Information

For any inquiries regarding these Terms & Conditions, please contact:

Libra Hotel Nha Trang
Email: [email protected]
Hotline: +84 (0) 824 417 388
Address: 14 Hung Vuong Street, Nha Trang Ward, Khánh Hòa Province, Vietnam

19. Our Commitment

We are committed to providing transparent, fair, and customer-friendly terms to ensure a smooth and enjoyable experience at Libra Hotel Nha Trang.

 

Libra Hotel Nha Trang is a premium hotel located in the vibrant coastal city of Nha Trang, offering a refined blend of comfort, modern design, and exceptional hospitality. These General Terms & Conditions are designed to create a clear framework for guests when using our website and services. By setting transparent rules for reservations, payments, cancellations, and guest conduct, we aim to ensure a seamless and trustworthy experience for all visitors. Our booking system is optimized for convenience and security, allowing guests to easily reserve rooms and access exclusive offers.

We understand that flexibility is important, which is why our policies are structured to accommodate various travel needs while maintaining operational efficiency. Whether you are traveling for leisure or business, Libra Hotel Nha Trang strives to provide a consistent and high-quality experience. Our commitment extends beyond accommodation. From dining services to leisure facilities, every aspect of our hotel is governed by clear standards to maintain safety, comfort, and satisfaction.

With a strong focus on professionalism and transparency, Libra Hotel Nha Trang ensures that all terms are easy to understand and aligned with international hospitality standards. We encourage guests to review these Terms & Conditions carefully to make informed decisions and enjoy a worry-free stay.

Last updated: May 06, 2026